At L.O.T Build, every set is designed to be built, admired, and enjoyed for years, so we want your experience to be unforgettable from the unboxing itself.
Please read the guidelines below carefully in case you wish to request a replacement, refund, part support, or cancellation.
1. Replacements and Refunds
We offer a replacement or refund only for manufacturing defects, damage, missing pieces, or incorrect items.
In case of defects, we do not require you to send the defective product back to us. If your item qualifies under our policy, you may keep or dispose of it. We will simply send you a replacement or process your refund.
Eligibility Requirements
To qualify, you must meet ALL of the following conditions:
- The issue must be reported within 3 days of delivery.
- You must provide a video of unboxing the product for the first time (from the sealed package to product inspection) along with clear photos of the issue.
- Proof of purchase must be provided.
If these conditions are met, our team will review the case, and you can choose between a replacement or a refund.
Missing Pieces
It is a valid case under Section 1 if your set arrives with pieces missing from the box, provided it is reported within 3 days of delivery along with your unboxing video.
If pieces go missing after the box has been opened and building has begun, or if you report an issue outside the 3-day window, check out Section 4: Part Replacement Support below.
2. What Is NOT Eligible for a Replacement or Refund
We do not offer a free replacement or refund in the following situations:
- You no longer want the product
- No unboxing video is given
- Damage occurred after delivery due to usage, assembly, or mishandling
- Pieces lost or damaged after unboxing/assembly has begun (see the Part Replacement Support section)
3. How to Request a Replacement or Refund
Email us at carecrew@legendoftoys.com or WhatsApp us at 9880212323.
Please include:
- Order number
- Description of issue
- Whether you'd like a replacement or a refund
- Clear photos of the problem
- Full unboxing video
Once approved, we will process your replacement or refund. No need to ship anything back to us.
4. Part Replacement Support
Wooden builds are meant to last, but if one small piece goes rogue (broken, bent, or just missing in action), we're on it. Whether that happens the day your box lands or years down the line, this support never expires.
Within 3 Days of Delivery
If a small part is found broken or missing within the 3-day window, we will replace it free of cost, including shipping.
Beyond 3 Days of Delivery
If a small part is broken or goes missing after the 3-day window (e.g., during play or storage), we will still replace it. However, the cost of the part and shipping charges will need to be borne by you.
How It Works
- Email us at carecrew@legendoftoys.com or WhatsApp 9880212323 with your order number and the missing part’s details.
- Our crew will track down the part and confirm if it’s in stock.
- We will share cost details (if applicable, per the timelines above) along with shipping details.
- Once you give the green light, the part’s on its way.
This support is available for as long as you own your L.O.T Build set.
5. Refund Processing
If you choose a refund, it will be processed to your original payment method within 10 business days of approval.
Banks or payment providers may take additional time to reflect the refund.
If 15 business days have passed after approval, send an email to carecrew@legendoftoys.com or WhatsApp us at 9880212323
6. Cancellations
- COD orders will be confirmed via WhatsApp before dispatch, where a cancellation option is given.
- In case you have accidentally confirmed the COD order or have not received a confirmation message, reach out to customer care to request a cancellation.
- For all prepaid and COD orders, we may be able to cancel the order at our discretion before the order has been shipped to you.
- Orders cannot be cancelled once shipped or dispatched.