Legend of Toys
Returns, Refunds and Cancellation Policy
At Legend of Toys, we want every customer to have a smooth and fair experience.
Please read the guidelines below carefully before requesting a return, replacement, repair, or cancellation.
1. Returns and Replacements
We accept returns or replacements only for manufacturing defects, damage, or incorrect items.
You must request a return or replacement within 3 days of delivery.
Eligibility Requirements
To qualify, ALL of the following must be met:
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The issue must be reported within 3 days of delivery
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Full unboxing video required (from sealed package to product inspection) along with clear photos of the issue
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Item must be unused and in original packaging
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Product must be in the same condition as received
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Proof of purchase must be provided
If these conditions are met, our team will review the case and guide you on the next steps.
2. What Is NOT Eligible for Return
We do not accept returns or replacements in the following situations:
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You no longer want the product
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No unboxing video is available
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Damage occurred after delivery due to usage or mishandling
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Original packaging is missing or heavily damaged
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Sale items or gift cards
Items sent back without prior approval will not be accepted.
3. How to Request a Return or Replacement
Email us at carecrew@legendoftoys.com
Please include:
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Order number
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Description of issue
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Type of resolution needed
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Clear photos of the problem
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Full unboxing video
Once approved, we will share the return instructions.
4. Lifetime Free Repairs (Available Anytime)
We support our products beyond the return window.
If your RC car or product develops an issue at any time, we offer repair support.
Repair Process
1. Email customer care at carecrew@legendoftoys.com or whatsapp us at 9880212323.
2. Our team will diagnose the issue and guide you.
3. Product will be picked up or shipped to us (customer pays shipping)
4. We inspect and repair the product
5. Major repairs and part replacements will be chargeable
6. Repaired item is shipped back (customer pays shipping)
Repairs are available even after the return period ends.
5. Refunds
Refunds are issued only after:
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Return is approved
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Product is received and inspected
If approved, refunds are processed to the original payment method within 10 business days.
Banks or payment providers may take additional time to reflect the refund.
If 15 business days have passed after approval, send a mail to carecrew@legendoftoys.com
6. Exchanges
We do not offer direct exchanges.
If you want a different product:
1. Request return (if eligible)
2. If approved, place a new order separately
7. Cancellations
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COD orders will be confirmed via Whatsapp before dispatch, where a cancellation option is given.
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In case you have accidentally confirmed the cod order or not received a confirmation message, reach out to customer success to request a cancellation.
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For all prepaid and COD orders, we may be able to cancel the order at our discretion before the order has been shipped to you.
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Orders cannot be cancelled once shipped or dispatched






